Consulting Skills : Corporate Mirror

 

Essential OD Consulting Skills Development for internal or external professionals tasked with consulting responsibilities.

Corporate Mirror is offered with a minimum of 8 and a maximum of 14 people per session.

For internal staff or HR professionals who want to enhance their skills, Corporate Mirror is nationally known training in OD consulting. Through hands-on instruction in critical concepts and models, participants learn to help client organizations make more successful decisions. Unlike longer, more expensive programs, our three days bring a proven return on investment using hands-on client/consultant simulations, case studies, and structured feedback. Corporate Mirror teaches critical consulting skills essential to engaging, diagnosing, and serving management and line clients using real-life work problems as the basis for learning.  Organizations such as Nortel, Bayer, GSK, and the CIA have all regularly trained their HR professionals using this proven methodology.

 

Methodology

Corporate Mirror™ uses cutting-edge two live client/consultant simulations derived from real-life work experiences combined with teaching in best practices. While problem-solving, participants also sharpen their skills in discernment, intuition, authenticity, and trust-building. Each participant takes home effective consulting models, realistic results and limits of consulting, and their own aptitude towards the consulting role.

 

Objectives: Participants Will:

  • Understand some of the most effective models for consulting
  • Identify the 9 consulting roles and when to choose each one
  • Identify the 3 types of clients and their underlying needs
  • Understand the difference between willingness versus client readiness
  • Learn how to get the most from client meetings
  • Understand the benefits and limits of internal consulting
  • Use facilitative questioning to get critical information quickly and respectfully
  • Develop and use several organizational change models
  • Demonstrate the major steps in the consulting process
  • Understand how to bring a consulting assignment to closure
  • Identify re-contracting needs

 

Agenda

Each day combines course leader presentations combined with individual, small group, and large group activities. Each participant receives the extensive Corporate Mirror Workbook which contains course materials plus consulting resources.

  • Day 1: Welcome and Overview, Key Consulting Terms and Models, Practice in Client Entry
  • Day 2: Contracting and Organizational Readiness, Common Client and Consultant Mistakes, Practice in Client Contracting
  • Day 3: Feedback and Choosing Interventions, Diagnosis, Individual Feedback, Group Feedback, Practice in Group Feedback and Recommending Interventions,
  • Day 3.5: Workplace Re-Entry, Team Re-Contracting, Selling Consulting Services, Summary, Course Evaluation

 

Key Topics

  • Benefits and Limits to Consulting
  • Why 70-85% of Change Programs Fail
  • Five Stages of Consulting
  • Three Types of Clients
  • Models of Organizational Change
  • Nine Effective Consulting Roles
  • Choosing the Appropriate Consulting Role
  • Five Typical Client Roles
  • Building Organizational Models and How to Use Them
  • Entry: Establishing Trust and Rapport
  • Diagnosis and Data Gathering
  • Selling into Corporations
  • Tools for Feedback and Gaining Agreement
  • Re-Contracting When Things Change:  Skills in Renegotiating Scope, Outcomes, and Methods

 

TESTIMONIALS 

"The process and how to apply it to our current situation was exceptional. "

"The human element made this course stand out for me as one of the better training classes I have attended."

"Stunningly eye-opening; a great shift in observational frames of perspective and assessment."